protection Coverage for

Gaming Consoles

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One-time Replacement of the Original Controller

Call Parts Store® at 1-866-933-5552 or visit a store and we will help order a replacement controller.

Product Replacement Plan

Things happen. If your product fails due to mechanical failure, power surge or defect, just bring it in. On some popular accessories and devices, instead of fixing it, we will replace it with a new or like-new product.

Available on:

  • Controllers
  • Headsets
  • Musical Instruments
  • Dance Pads
  • Games
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You make a reservation to bring your product to a Best Buy store or start a claim over the phone at 1-800-433-5778.

We will diagnose your device and get your repair rolling.

We wrap up your claim and get your device back in your hands.

Geek Squad Protection Plan Details

  • ACCIDENTAL DAMAGE FROM HANDLING*
    If you drop or spill on your device in the course of normal use, we'll cover the cost of your repair.
  • Controller Coverage*
    We’ll provide a one-time repair or replacement of game console controller(s) that were included with your original purchase.
  • POWER SURGE REPAIR
    We cover the repairs for equipment failure due to a power surge.
  • NORMAL WEAR AND TEAR PLUS DEFECTS
    We fix defects in materials, workmanship and failures such as those due to dust, internal heat and humidity.
  • FULL PARTS AND LABOR
    We'll protect you from parts and labor costs to keep your gadget working like new for the life of your plan.
have more questions? download the details
brochure terms & conditions

*Accidental Damage from Handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud are not covered.

Every Geek Squad Protection Plan is different and every product has specific plan coverage. For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. Geek Squad Protection with Accidental Damage from Handling is available for video game hardware and controllers only. For games and software, we offer Geek Squad Replacement Plans for coverage solutions.

Geek Squad Protection Plans must be purchased with the product or within 15 days by visiting a store.

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