protection Coverage for

Gaming Consoles

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  • in-store iconSchedule a Reservation to drop it off at your
              local Precinct
  • phone iconCall us 24/7 at 1-800-GEEKSQUAD

One-time Replacement of the Original Controller

Call PartStore® at 1-866-933-5552 or make a reservation to visit a store and we will help order a replacement battery.

Product Replacement Plan

Things happen. If your product fails due to mechanical failure, power surge or defect, just bring it in. On some popular accessories and devices, instead of fixing it, we will replace it with a new or like-new product.

Available on:

  • Controllers
  • Headsets
  • Musical Instruments
  • Dance Pads
  • Games

You make a reservation to bring your product to a Best Buy store or start a claim over the phone at 1-800-433-5778.

We will diagnose your device and get your repair rolling.

We wrap up your claim and get your device back in your hands.

Geek Squad Protection Plan Details

    If you drop or spill on your device in the course of normal use, we'll cover the cost of your repair.
  • Controller Coverage*
    We’ll provide a one-time repair or replacement of game console controller(s) that were included with your original purchase.
    We cover the repairs for equipment failure due to a power surge.
    We fix defects in materials, workmanship and failures such as those due to dust, internal heat and humidity.
    We'll protect you from parts and labor costs to keep your gadget working like new for the life of your plan.
have more questions? download the details
brochure terms & conditions

*Accidental Damage from Handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended. Abuse, misuse and fraud are not covered.

Every Geek Squad Protection Plan is different and every product has specific plan coverage. For specific plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual plan terms and conditions. Additional terms and conditions apply. A service order disclaimer may need to be signed to obtain repairs. Geek Squad Protection with Accidental Damage from Handling is available for video game hardware and controllers only. For games and software, we offer Geek Squad Replacement Plans for coverage solutions.

Geek Squad Protection Plans must be purchased with the product or within 15 days by visiting a store.

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